Returns
We stand by our products and they are quality checked to the highest standard.
If you are not happy with our products, please return them and we will either exchange them or give you your money back excluding postage costs
No returns or exchanges are accepted on sale items.
We will do our best to exchange items depending on stock availability.
Please notify us within 7 days of the purchase date if you would like to exchange or return goods.
Then return goods postmarked within 7 days of receipt to:
Tluxe Shop
Suite 4B, 110 Kippax St, Surry Hills, NSW 2010, AUSTRALIA
We recommend that all returns and exchanges be sent using a traceable carrier. Tluxe will not be held responsible for packages not received by us that were returned without a tracking number.
If you would like an exchange then you will need to enclose a pre paid
Express postbag so that your items are registered and traceable.
All goods need to have an authorised RA number before being returned. You can obtain this by either emailing us at shop@tluxe.com or calling us on +61 2 9282 9211
Goods returned without a requested RA number will not be approved for exchange or refund.
Please use the reverse side of the invoice to tell us why you are returning the goods and quote your RA number.
All items must have the tags attached, must not have been worn, washed or used and be in their original packaging. Return postage/shipping is at the expense of the purchaser.
Garments will not be eligible for exchange/return if we consider them used or if they are without tags attached.
Faulty items will only be accepted if returned and received in their original condition. We will only exchange them for the same size and colour and this is subject to availability.